Terms of Service

This website is operated by Pine&Clover. Throughout the site, the terms “we”, “us”, and “our” refer to Pine&Clover.

We offer this website, including all information, tools, and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service, including all additional policies referenced herein (including our Privacy Policy, Refund Policy, and Shipping Policy).

If you do not agree, you may not access or use our Services.

By using this site, you confirm that:

• You are at least the age of majority in your jurisdiction.
• You will not use our products for any illegal or unauthorized purpose.
• You will not violate any laws in your jurisdiction.

We reserve the right to refuse or cancel any order at our discretion, and to limit or cancel quantities purchased per person or order.

You agree to provide current, complete, and accurate purchase and account information. If we make changes to or cancel an order, we may attempt to notify you using the contact details provided at checkout.

Once an order is placed, it may not be canceled if processing has already begun.

We strive to display our products as accurately as possible. However:

• Colors and appearance may vary depending on device or lighting.
• Minor variations may occur due to the carving process.
• Product descriptions and availability may change at any time.

We do not guarantee that products will match expectations exactly, but we aim for transparency and accuracy.

• Prices, discounts, and promotions may change at any time without notice.
• You agree to provide valid payment and billing information.
• By placing an order, you confirm that you are authorized to use the payment method, that all information provided is accurate, and that you agree to pay all applicable charges.

• All delivery times are estimates only and not guaranteed.
• We are not responsible for delays caused by carriers, customs, or external factors.
• Once an order is handed to the carrier, responsibility transfers to the shipping provider.

Please refer to our Shipping Policy for full details.

Pine&Clover carves and ships products to customers under a made-to-order fulfillment model. By placing an order, you acknowledge that:

• Each piece is made to order before it ships.
• Delivery timelines may vary.
• Orders may be subject to customs processing or import fees.

All content on this website—including text, images, branding, logos, and designs—is the property of 17925701 Canada Inc. (operating as Pine&Clover) and is protected by applicable laws.

You may not copy, reproduce, distribute, or use any content without prior written permission.

We may provide access to third-party tools or links. We are not responsible for their content, accuracy, or privacy practices.

Use of third-party services is at your own risk.

Our store is hosted on Shopify Inc. All payments are processed through secure third-party payment providers. Shopify is not responsible for orders, fulfillment, or customer disputes.

All transactions are made directly with Pine&Clover.

Your personal information is handled in accordance with our Privacy Policy. By using our Services, you consent to how we collect and use your data.

We reserve the right to correct errors, inaccuracies, or omissions, and to update or cancel orders if any information is incorrect.

This may occur at any time without prior notice.

You may not use our Services for any unlawful purpose, to violate laws or regulations, to infringe intellectual property rights, for harassment, abuse, or harmful conduct, or to upload malicious code or engage in hacking.

We reserve the right to terminate access if these Terms are violated.

We may terminate or suspend your access to the Services at any time, without notice, if you violate these Terms.

All products and services are provided “as is” and “as available”, without warranties of any kind. We do not guarantee uninterrupted, secure, or error-free service.

To the fullest extent permitted by law, 17925701 Canada Inc. shall not be liable for any:

• Direct or indirect damages.
• Loss of profits or revenue.
• Loss arising from use of our Services or products.

You agree to indemnify and hold harmless Pine&Clover and 17925701 Canada Inc. from any claims, damages, or demands arising from your use of the Services or violation of these Terms.

These Terms of Service are governed by the laws of the Province of Ontario, Canada, and applicable federal laws of Canada.

We reserve the right to update or modify these Terms at any time. Continued use of the Services after changes are posted constitutes acceptance of those changes.