Shipping Policy

At Pine&Clover, we aim to deliver your order as carefully as possible, with every piece carved to order before it ships.

• Each piece is carved to order in 5–9 business days before it ships.
• Orders are processed Monday through Friday (excluding holidays).
• Once your order has shipped, you will receive a tracking number via email.

Please note: during periods of high demand, processing times may be slightly extended.

Standard Shipping — estimated delivery time of 5–10 days once your order ships. Delivery times may vary depending on:

• Your location.
• Carrier delays.
• Customs processing.
• High-demand periods.

Important: these are estimated timeframes and are not guaranteed delivery dates.

• A tracking number will be sent once your order is shipped.
• Please allow 48–72 hours for tracking updates to appear.
• If tracking has not updated after several days, it is still in transit and moving through the carrier network.

Every piece is carved to order, which is why a short crafting window applies before shipment. By placing an order, you acknowledge and accept:

• The combined crafting and shipping timelines.
• That your order is made specifically for you before it ships.

Pine&Clover is not responsible for any customs fees, import duties, or taxes applied to your order. All such charges are the responsibility of the customer and may vary depending on your country’s regulations.

Please ensure your shipping address is entered correctly at checkout.

• We are not responsible for orders delivered to incorrect addresses provided by the customer.
• Address changes must be requested immediately after ordering.
• Once an order has been shipped, changes cannot be made.

If your order is significantly delayed beyond the estimated timeframe, please contact us so we can investigate with the carrier. We will work to resolve the issue as quickly as possible.

Orders confirmed as lost in transit may qualify for a replacement or refund in accordance with our Refund Policy.

If your order arrives damaged:

• Contact us within 48 hours of delivery.
• Provide clear photo or video evidence.
• Keep all original packaging.

We will review the issue and provide a replacement if eligible.